Terms & Conditions
Subject to availability and receipt of payment, requests will be processed in 7 days and delivery confirmed by way of email notification with booking number, waybill number, and follow up contact details. All items are shipped using a local courier company with shipping insurance. We will communicate any unavoidable delays, and keep customers informed of progress.
Whilst delivery times are given in good faith and we will endeavour to comply therewith, no responsibility can be accepted for any loss or damage incurred by the customer, on account of a delay arising out of circumstances beyond our control, which circumstances will include, but not limited to:
any delay due to freight services;
the client providing inaccurate information;
if the balance of the price payable on date of booking in a device has not been paid in due time.
The provision of goods and services by CUBOT is subject to availability. In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Regrettably, we don’t offer refunds under any circumstances. We will however offer a credit for the same amount, provided there’s no damage or wear and tear. Items ordered from our website can be returned in their original packaging, within 7 working days of receipt for a credit note. If there is damage, we’ll deduct whatever amount is necessary from the credit amount to cover the cost of restoring the piece to its original state. However, if the damage is beyond repair, no credit will be allocated.
Please notify us within the 7 day period in order for us to record the expected return via courier.
All items must be returned via courier at the expense of the customer, and the delivery charges on the original order will not be refunded.
CUBOT warrants that the devices which have been supplied by the Company and delivered to the Customer shall be free from defects and subject to the following:
The warranty is effective for a period of 7 days. The date is determined from date of delivery and the Customer will be entitled to either request a refund; replacement or repair of goods if goods are defective within such period. However the defect will need to be proven to be as a direct result of prior action or inaction on the part of CUBOT. The defective item will be inspected and assessed at the CUBOT workshop, where a ruling will be made. If it is established that CUBOT was at fault in delivering a defective item of a device, it shall be replaced without question. If the fault is a result of fair wear and tear, or accidental/unknown damage, every effort will be made to remedy the matter in the Customers best interests. This will involve repair and/or possible replacement at the Customers cost.
However the warranty shall immediately be rendered null and void in the event of the following:
Visible damage or evidence of applied force to change or compromise the integrity of the item; / any alterations or modifications made to the devices supplied, without the prior consent of CUBOT; / Failure to use devices in accordance with the instructions and specifications of CUBOT; / General misuse and abuse of goods by the Client; / Any damage caused by fire, flood, civil disturbance or act of God; / The devices supplied have not been inspected by a technical expert in order to evaluate/determine the reason for the defects in the device, before the client requested its replacement, repair or refund.
Payment may be made via Visa, MasterCard, Diners Cards or by bank transfer into the CUBOT bank account, the details of which will be provided on request.
Card transactions will be acquired for CUBOT Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR)
CUBOT is responsible for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
All accounts older than 30 days will be handed over for collection and the customer will be liable to pay all legal fees with regard to the collection of such outstanding amounts on a fees scale as determined by the court of law/tribunal where the collection matter will be adjudicated.
Customer details separate from card details
Customer details will be stored by CUBOT separately from card details which are entered by the customer on DPO Pay Gate’s secure site. For more detailed information please refer to www.paygate.co.za
USE OF THIS WEBSITE
The contents of this Website, including any content, information, software, icons, text, links, graphics, lay-outs, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to CUBOT. No licensing rights of any content is granted to or conferred upon any user. Any unauthorized use, distribution or reproduction of the said contents is prohibited.
By entering this Website, you agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of the Website and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy the content of the Website, without the prior written consent from CUBOT (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website). You may not use the Website to distribute material which is defamatory, offensive, and unlawful or contains hate speech.
The Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa and application for any of the services offered on these pages or sites will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of the terms and conditions pertaining to such services.
I, the website user, acknowledges the risk involved in the supplying of mobile devices by CUBOT and hereby indemnify the supplier against claims for harm/damage cause to me/ due to reasons beyond the reasonable control or unintentional act of any person, whether or not in the employ of the supplier. This will include any economical loss pertaining to the harm/damage caused.
While CUBOT takes reasonable measures to ensure that the contents of this Website are accurate and complete, we make no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website. CUBOT reserves the right to make changes, corrections and/or improvements to the information and to the products and programs described in such information, at any time without notice.
CUBOT will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserves the right to discontinue providing the Website or the service or any part thereof with or without notice.
Any person who accesses this Website or relies on this Website or on the information contained on this Website does so at his or her own risk.
In addition to the disclaimers contained elsewhere in these Terms and Conditions, CUBOT also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.
This website is run by CUBOT Ltd based in South Africa trading as www.cubotmobile.co.za
This website is governed by the laws of South Africa and CUBOT chooses its domiciliumcitandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Arbalest (Pty) LtdFirst Floor, Syringa Building, The Avenues Office Park, 45 Homestead Road, Rivonia, 2191, Johannesburg, South Africa.CUBOT may, in its sole discretion, change this agreement or any part thereof at any time without notice.